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Warranty Policy

VuPorts gives our BLANKET WARRANTY COVERAGE of 30 Days on all videoconferencing endpoints, and 30 days on all other products that it sells through this website unless otherwise specified or additionally purchased. VuPorts issues a ONE YEAR Warranty on Polycom HDX Series Codecs and a 90 Day Warranty on Cisco Telepresence C and SX Series Codecs.VuPorts, can provide its own additional Extended 1, 2 or 3 Year additional warranties on top of those prior stated warranties, if desired, at extra cost. If you purchase VuPorts Additional Warranties when you buy these systems on our website, we add-on the VuPorts extended Warranty to the Existing VuPorts Warranty. (For Example – An HDX 9006 System with a one year warranty is purchased through us.   At the time of sale, you wish to buy a VuPorts One Year Extended Warranty- You will receive a full two year VuPorts Warranty). A VuPorts Warranty may be purchased soley by itself without a VuPorts system purchase (Independent Warranty Purchase).  VuPorts will setup up a call to remotely test the system prior to issuing a warranty on that system.  We thouroughly test each item that we sell and make sure that it lives up to manufacturer’s standards for performance. Any item that fails, we will issue an RMA number. Simply return it for exchange of another same unit. Customer is responsible for shipping and full insurance and we will provide you with a replacement in an expeditious manner.  All warranties will start when the customer takes possesion of the system or in the case of the Independent Warranty Purchase, when the customer receives notification that VuPorts has deemed the system functional for the testing done to receive the warranty.

Additionally, VuPorts provides very competitive Manufacturer extended warranties from Cisco, Polycom and Lifesize. If you wish to receive a quote on one to many systems, we will be glad to do that. Please provide your serial number and model of the item that you wish to warranty and we will provide you with a quote for a One to Three Year Warranty with Optional Advanced Replacement on your components. Remember that with each Polycom and Cisco Maintainence Warranty comes free upgrades from Polycom and Cisco for the period of coverage that you have chosen. Don’t let your system fail without a warranty or become obsolete without the latest enhancements from Polycom and Cisco. Call us for a free quote now.